Currently, we only ship within the USA. Please check our shipping policy or contact us for specific details.

We offer a hassle-free return policy on most products. If you're not
satisfied with your purchase, please review our return guidelines for
more information.

You can reach us through our contact form on the website, via email, or
by phone. We’re here to help with any questions or concerns!

Our products are usually dispatched within 48 hours of receiving your order.

We usually deliver orders within 2-5 working days. (Monday to Friday)*
(in the regular season). However, customized items may require
additional time for delivery.

Check our shipping policy page for shipping totals.

• Credit and Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Shop Pay
• Google Pay
• Discover
• Amazon Pay
• Apple Pay

No account creation is not necessary; you can conveniently check out as a guest.

Rest assured, our website uses top-tier payment gateway providers,
ensuring the security of your banking and card details throughout the
transaction process.

Feel free to reach out to our customer care team at info@theuptownrack.com for assistance.

Absolutely. We prioritize the protection of your personal information and uphold strict privacy standards.

• The item must have been purchased from our online store.
• The item shouldn’t have been used in any way.
• The item should be in its original packaging with all tags, etc.
• The return request must be made within 7 days of delivery.
  To request a return please submit your request via the ''contact'' form. A member of our support team will respond as soon as possible.

Sorry we do not accept exchange.